Patient resources
We offer a broad selection of resources to ensure you receive all the information you need to comprehend and be comfortable with your care.
Make an appointment
Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please contact us.
Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.
New patients
New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of X-rays, lab results and your insurance card to your appointment.
Billing
Your co-payment and past-due account balance is due at the time of service. We accept checks, debit and all major credit cards. You can access your records and billing summaries via our patient portal.
You can also use our secure Online Bill Pay option to pay current statement balances online without setting up an account.
Insurance
We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.
We recommend that you call your insurance company to verify that we participate with your plan.
Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.
Cancellations or rescheduling
To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.
Refill requests
We are happy to help with refill requests during regular office hours, so please contact us to let us know what you need.
After-hours and emergencies
If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please contact us and our answering service will assist you.
What we need from you
- To inform the staff of any pertinent changes in insurance, employment, demographic information or relationships with other care/services providers.
- To arrive on time for scheduled appointments and cancel with a phone call when necessary.
- To provide payment for services requested and delivered by the medical practice not covered by insurance, within 30 days.
- To notify the medical practice of any change in your health status.
- To follow the recommended treatment plan and inform the medical practice of any physical or mental impairment requiring special accommodations.
- To ask questions if directions and procedures are not understood.
What to expect from us
- To be treated with respect, dignity, and be informed of your care needs to make appropriate decisions.
- To help plan your care and make changes to it.
- To provide teaching materials in a manner that you can understand.
- To be informed of the medical practice billing process.
- To have your records kept confidential except when consent has been given.
- To expect services to be professional, timely and appropriate.
- To communicate your complaints to the medical practice manager and expect to receive follow up without negative repercussions or changes in services.
- To receive care without discrimination to race, religion, age, sex, disability or ethnic origin.